Legal

Refund Policy

Effective date: April 22, 2026

This Refund Policy explains how refunds, cancellations, and domain transfers are handled for services provided by SP Commerce, LLC (“SP Commerce,” “we,” “us,” or “our”). This policy is incorporated into our Terms of Service.

1. Setup fee — non-refundable upon approval

The one-time setup fee of $1,500 is due upon your written approval of the sample site. Once the services agreement is approved, the setup fee is non-refundable. This applies even if you later change your mind, are unable to launch the site for business reasons, or choose to cancel before the site goes live.

Your approval is what kicks off production work on our side — custom design, content integration, hosting configuration, domain registration, and email setup. These costs are incurred the moment you approve, which is why the fee is not refundable after that point.

Before approval: You owe nothing. Reviewing a sample site is always free.

2. Payment expectation

The $1,500 setup fee is expected to be paid in full upon approval of the services agreement. We will not begin production work, configure hosting, or register domains until the setup fee is received.

3. Cancelling your monthly subscription

You may cancel your monthly subscription at any time by managing your account here: support@spcommerce.org.

When you cancel:

• Your service (hosting, support, edits within plan) will continue through the end of your current billing cycle, up to your next scheduled renewal date.
• No further charges will be made after the cancellation date.
• Your final month is not pro-rated or refunded — you keep service through the month you’ve already paid for.
• On your next expected renewal date, billing stops and hosting is decommissioned unless other arrangements have been made.

4. Domain transfers after cancellation

If a domain name was registered or renewed on your behalf through SP Commerce, you are responsible for transferring the domain to a registrar of your choice if you wish to keep it.

• You have 30 days from the date your service ends to initiate and complete a domain transfer.
• We will provide the authorization code (EPP code) and any required information within 2 business days of your written request.
• If you do not complete the transfer within 30 days of service ending, we may, at our discretion, allow the domain to lapse at its next renewal. Once a domain lapses, recovery is not guaranteed and may incur reclamation fees charged by the registrar.

5. Refunds we will honor

We will issue a refund in these limited cases:

• Billing errors. If we charge you the wrong amount or charge you after a valid cancellation, we will refund the excess within 10 business days.
• Duplicate payments. If you are charged twice for the same invoice due to a processor error, the duplicate will be refunded.
• Failure to deliver. If we cease operations and cannot deliver service you have pre-paid for, we will refund the unused portion of any pre-paid amount.

6. Chargebacks

We take service and communication seriously. If you have a billing concern, please contact us first — we aim to resolve issues within 5 business days. Filing a chargeback without first contacting us may result in suspension of service pending resolution.

7. Changes to this policy

We may update this Refund Policy from time to time. Changes will be reflected by updating the “Effective date” above. The policy in effect at the time you approve your services agreement is the one that governs your account.

8. Contact